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Building Sustainable Learning Infrastructure: A Clinical Research Case Study

Writer: Dr. Christie VanorsdaleDr. Christie Vanorsdale

Updated: Feb 6

When a growing clinical research organization needed to transform their training approach, the challenge went far beyond simply implementing new software. Here's how we built a comprehensive learning infrastructure that drove real business impact.


Smiling woman in a beige sweater leads a meeting. Papers, pens, and sticky notes on the table. Light, focused atmosphere in a bright room.

The Challenge

The organization struggled with:

- Disconnected training systems and processes

- Manual compliance tracking across multiple tools

- Inconsistent content development methods

- Limited quality control mechanisms

- No standardized measurement framework


Strategic Solution

We developed a comprehensive learning infrastructure with three key components:


1. Technology Architecture

  • Selected and implemented Docebo as the core learning platform

  • Built integrations with existing business systems

  • Created automated data flows for compliance reporting

  • Established backup and maintenance protocols


2. Process Infrastructure

  • Designed content development workflows

  • Created quality assurance frameworks

  • Established role-based access protocols

  • Built standard operating procedures

  • Developed maintenance schedules


3. Support Systems

  • Created internal administrator training program

  • Built knowledge base for common procedures

  • Established governance frameworks

  • Developed troubleshooting protocols

  • Created sustainability guidelines


Measurable Impact

  • The new infrastructure delivered:

  • Streamlined administrative workflows

  • Automated compliance reporting

  • Standardized content quality

  • Reduced system maintenance time

  • Improved training completion rates


Key Insight

While selecting the right learning platform is important, success depends on building the supporting infrastructure - the processes, protocols, and frameworks that enable the technology to deliver real business value.


Need help building a sustainable learning infrastructure? Schedule a discovery call to learn more.

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